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Intermediate
Chatbot Conversation Architecture
Design conversations as explicit state machines: slots, context, menus, human handoff and how to measure whether any of it works.
Requires: API Integrations Masterclass
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Chapters
- 01
State machines for conversations
Model dialogue as states and transitions so behaviour is predictable and testable.
11 min
- 02
Build a booking bot
Wire a small state machine to mx.bot and walk a simulated user through a booking.
14 min
- 03
Menus, slots and context
When to offer buttons, how to fill slots out of order, and carrying context across turns.
12 min
- 04
Handoff to humans
Escalation triggers, agent context and returning control to the bot cleanly.
10 min
- 05
Evaluating conversation quality
Containment, completion, fallback rate and replay-based regression testing.
9 min